Letters — Terms of Service
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About these terms
Letters is a place for parents and caregivers to connect and explore food information. These terms explain how you may use the app. The service is operated by the developer identified on the Letters App Store listing. By creating an account or using Letters, you agree to these terms. Our Privacy Policy explains how information is handled.
Your account
Letters is intended for adults. Do not create an account for a child. Provide accurate account information, keep your sign-in details secure, and tell us if you think someone else has accessed your account. Share only information you are comfortable sharing and have permission to provide, especially information or photos about children.
Be kind and respect others
Do not harass, threaten, impersonate, scam, spam, or share illegal, exploitative, hateful, or non-consensual content. Do not expose someone else’s private information. Do not misuse the app, bypass access controls, or interfere with its operation. We may remove content or restrict accounts to address abuse, protect people, or comply with law. You can block other users and contact us about harmful content.
Your posts and messages
You keep ownership of the content you create. You give us permission to store, process, and display it only as needed to operate Letters, deliver it to the people you choose, and keep the service safe. This does not give us ownership of your content or permission to sell it. Other users may copy or screenshot what you share. People’s posts and messages reflect their own experiences and are not professional advice.
Food scanning is a guide
Product images, ingredients, NOVA groups, additive information, regulatory indicators, and ingredient flags may be incomplete, outdated, or incorrect. Information comes from third-party product data and our reference sources. An allowed additive is not a guarantee that a product suits you or your child, and a flag does not by itself mean an ingredient is unsafe. Check the packaging and manufacturer’s information, especially for allergies. Letters does not diagnose conditions or provide medical or dietary advice. Ask a qualified professional when needed.
Subscriptions and free trials
The purchase screen shows the price, billing period, and any introductory offer you are eligible for. Apple handles payment. Subscriptions renew automatically unless cancelled through your Apple Account settings. A free trial becomes a paid subscription unless cancelled before it ends; follow the cancellation timing shown by Apple. Deleting Letters or your Letters account does not cancel a subscription. Manage or cancel it in App Store settings. Refund requests are handled through Apple, subject to applicable consumer rights. Apple’s standard app licence terms also apply to the app download.
Leaving Letters
You can request permanent account deletion in Account Settings → Delete account. After the request is accepted, you are signed out and deletion is processed in the background. See the Privacy Policy for retention limits and exceptions. Other people may still have copies they saved outside Letters.
Availability and your rights
We aim to keep Letters useful and reliable, but cannot guarantee uninterrupted access or error-free information. Features may change or be temporarily unavailable. Nothing in these terms removes consumer rights or excludes responsibility that cannot legally be excluded. If something goes wrong, contact us so we can try to put it right.
Changes to these terms
We may update these terms as Letters changes. We will update the date and explain significant changes in the app or through an appropriate account contact channel. Changes will not take away rights you already have under applicable law.
Questions or problems?
Contact the Letters developer through the App Support contact on the Letters App Store listing. Use that contact for account help, content concerns, or questions about these terms.